02 6495 4777
shop@littlesnail.com.au

Returns Policy

‘Change of mind’ refunds

We are happy to offer a refund if you are not happy with your purchase or have had a “change of mind’. (Please note that there is no refund on postage in these circumstances).

If you would like to return an item, please let us know by email or phone on receipt of your order and return the item to us within 21 days of purchase (refer to eligibility criteria below).

For a return to be eligible for a refund it must be returned to us in its original, unused condition, with packaging unopened (where applicable) and with all swing tags and labels attached.  Please package your return carefully, as items damaged in transit will not be refunded.  Proof of purchase may be required.

Please ensure that you have a tracking number for the return, as we are unable to provide a refund if your return is lost in transit.

We do not offer ‘change of mind’ refunds for any sale or discounted items, or to gift vouchers.

Please note that if your original order qualified for free delivery and your return puts your order under our $150 threshold, our standard postage charge of $8.95 will be deducted from your refund.

A note about product descriptions, materials and fabrics

We strive to provide product descriptions and images that represent products as accurately as possible.  However, please note that these descriptions are non-contractual and that due to changes by manufacturers, there may be slight variations in colours, finish, materials and fabrics.

Items made from wood or textiles may contain minor imperfections or colour variations that are normal for these products and materials.  Sizes are approximate and colours may differ slightly depending on the device used to view our site.

While we do not consider these variations or minor imperfections to be defects or faults, we are happy to refund if you are not happy with an item for this reason. (Please refer to change of mind refund policy, above)

Defective goods

Before dispatch, we carefully check all items to ensure that they are free from damage and we package your goods with care.

However, should you find that an item is defective or faulty, please contact us as soon as possible so that a refund or replacement can be arranged.  We may need you to either return the item or provide photographic evidence so that the fault can be confirmed (shipping costs will be refunded if the return is eligible).

Goods returned to us without notice or approval will not be eligible for replacement or refund of shipping costs.