Our team is always here to assist.
Common purchase queries answered
Orders and Shipping
The easiest way to contact us is via email or through our contact form.
Our email address is firstname.lastname@example.org
We will reply to your enquiry within 24 hours.
If you would like to speak to us on the phone, please call: (02) 6495 7556.
You can create an account during checkout, or by visiting this page to create an account: https://littlesnail.com.au/my-account/
Call us on 02 6495 7556 ASAP or email us at email@example.com as soon as you are aware of the change.
It is possible to send your purchase to a third party (for example, if you are buying a gift for someone). At the check-out, just enter the required delivery address details. We will send or email you the receipt separately. Please let us know if you would like the item(s) to be gift wrapped and if you would like us to include a message with the gift.
We use either Australia Post or Toll Ipec couriers and once your order has been sent, we will email you with a consignment or tracking number and the relevant website address for tracing your parcel.
No, your credit card information is securely processed and encrypted either with PayPal or Stripe.
When ordering over the phone your credit card information may be used to process the transaction and is then destroyed. It is not kept on file.
GST is included in the price of your toy.
Your items will come in one package. If you make more than order during the period when we are processing your order, we will endeavour to send in one parcel and refund you the extra shipping fee.
If you need to swap an item
Returns and Exchanges
Please contact us ASAP and we will get the right product out to you.
Before dispatch, we carefully check all items to ensure that they are free from damage and we package your goods with care.
PO BOX 373
Pambula NSW 2549
Call us on 02 6495 7556 during business hours or email us on firstname.lastname@example.org anytime. We will be happy to assist.
Contact us by phone ASAP.
Please get in touch ASAP by phone or email to change or cancel your order. In the event of cancelling your order we will process a refund at the soonest opportunity.
Please fill out the form to be notified of stock becoming available of an out of stock item.