02 6495 4777
shop@littlesnail.com.au

Delivery Information

Delivery charges within Australia

We have a flat rate delivery charge of $8.95* or if your order is $150.00 or more, delivery is free*. * Conditions apply (see below).

* For larger items that weigh over 3 kg (actual and volumetric weight), freight charges may be higher.  If this condition applies to an item, it will be indicated at the end of the product description on the shopping page. Such items may only be purchased by phone or email order and we will give you a freight quotation.

* Please note that ‘flat rate’ and ‘free delivery’ only applies to standard postage services and does not include express post or courier.

Express post and courier options may allow a quicker delivery time.  If you would like to take advantage of this, please choose pay by phone when you place your order so we can discuss the option that would suit you best and provide you with a postage quote.

International delivery

We do not currently accept international orders on our website.  If you would like to place an order for international delivery or if you are located overseas and would like to place an order for delivery within Australia to a third party, please contact us by email.

Delivery time

When you place an order with us, you will be sent an email receipt so that you know that your order is being processed.  We will do our very best to dispatch your purchase by the next business day.

We use either Australia Post or Toll Ipec couriers and once your order has been sent, we will email you with a consignment or tracking number and the relevant website address for tracing your parcel.

Approximate delivery times are as indicated below:

For major cities in eastern states – allow 3-5 working days

For regional areas, western states & Tasmania  – allow 5-7 working days

Urgent orders: If your order is urgent, please contact us prior to ordering or select the pay by phone option at the checkout so that we can take into account your delivery requirements.

Authority to Leave: If you would like your order to be delivered by courier or left at your premises by Australia Post, please advise of a secure and weatherproof place (eg on front verandah) where your parcel can be left.

You can indicate the secure place where you give ‘authority to leave’ when completing your delivery details at the checkout.

Please note: If you give ‘Authority to Leave’, Little Snail will not be responsible for providing a replacement or refund should your parcel go missing or be stolen.

If it is not safe for a parcel to be left unattended or you do not want your parcel to be left, please tell us this in your comments at the checkout.

Delivery to a third party

It is possible to send your purchase to a third party (for example, if you are buying a gift for someone). At the check-out, just enter the required delivery address details. We will send or email you the receipt separately.  Please let us know if you would like the item(s) to be gift wrapped and if you would like us to include a message with the gift.