Privacy Policy

Effective Date: 7 July 2025

Thank you for visiting Little Snail (“we”, “us”, or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when you visit our website or make a purchase from us.

1. What Information We Collect

We collect the following types of information:

a) Personal Information

When you make a purchase, sign up to our newsletter, or contact us, we may collect:

Your name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via third-party payment processors)

b) Non-Personal Information

We also collect non-identifying information automatically via cookies and analytics tools:

IP address
Browser type
Device type
Pages visited on our site
Time spent on the site

2. Children’s Privacy

We do not knowingly collect personal information from children under 13. All purchases must be made by an adult (18+). If we discover that we have collected personal information from a child, we will delete it promptly. If you believe your child has submitted personal information to us, please contact us immediately at shop@littlesnail.com.au.

3. How We Use Your Information

We use your information to:

Fulfill your orders
Send you order confirmations and updates
Respond to your enquiries
Improve our website and shopping experience
Send marketing emails if you opt in (you may unsubscribe at any time)
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We only share it with trusted third parties where necessary, including:

Payment processors (e.g. Stripe, PayPal)
Shipping providers
Email marketing platforms (e.g. Mailchimp, Klaviyo)
Website analytics services (e.g. Google Analytics)

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential site functions (like your shopping cart)
Understand how you use our site
Tailor our marketing

You can control cookie preferences in your browser settings.

6. How We Protect Your Data

We implement security measures including:

SSL encryption
Secure payment gateways
Restricted access to personal data

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies
Request deletion (subject to legal or transactional obligations)
Withdraw consent for marketing at any time

To make a request, contact us at shop@littlesnail.com.au.

8. International Users

If you are visiting our site from outside Australia, please note that your information may be transferred to servers located in Australia or other countries where our service providers operate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date clearly marked.

10. Contact Us

If you have any questions about this policy or how we handle your information, please contact us at:

📧 shop@littlesnail.com.au
📍 PO Box 373 Pambula, NSW, 2549 – Australia
📞 +61 2 6495 7556